Returns and Refunds
You can return any unused Product to us in its original condition for a refund within 14 days of delivery to you. This right to return does not apply to bespoke or made to measure products.
You can cancel any on-line order (excluding bespoke or made to measure products) and receive a full refund (including standard delivery charges) by completing the cancellation form on our website or e-mailing email@example.com (including order number, post code and telephone number) at any time before the Product is dispatched or within 14 days starting on the day after delivery. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.
Refunds will be paid to the payment card used to place the order and will be made as soon as possible and no later than, the earlier of 14 days after our receipt of the returned Products or 14 days after our receipt of evidence of the return of the Products to us. We are permitted to reduce your refund to reflect any reduction in the value of the Products which are due to the manner in which you have handled them.
Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 14 days of the cancellation of your order.
How to Return a Product
If you wish to return a Product after it has been delivered, you will be responsible for returning the Product to us at your cost.
To arrange for a Product to be collected please e-mail firstname.lastname@example.org with your order number and details of the Product to be returned. We will arrange for the collection of the Product by our nominated carrier. Please note that there will be a charge payable by you for this service, which depending on your location and product type.
Faulty or Damaged Products
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 30 days of it being delivered to you.
We provide guarantees on many of our Products. These can be identified by the guarantee logo on the Product description page. If you are a consumer, a guarantee is in addition to your legal rights in relation to Products that are faulty or not as described.